Blue Label Telecoms

CORPORATE

PRODUCTS

About us

Company overview
	Nature of our business
	Key facts
	Vision and mission
	Our Values
	Geographical footprint
	Glossary
Board of directors
History

Glossary

A to D

WORDS	DEFINITION
AIDS	Acquired Immune Deficiency Syndrome
APS	African Prepaid Services
APSN	African Prepaid Services Nigeria
ARCC	Audit, Risk and Compliance Committee
ARPU	Average revenue per user
BBBEE	Broad-based Black Economic Empowerment
BBC	Born before computers
BEE	Black Economic Empowerment
BLI	Blue Label Investments (Proprietary) Limited and its subsidiaries, associates and joint ventures
BLT	Blue Label Telecoms Limited
Blue Label Telecoms	Blue Label Telecoms Limited
BPO	Business Process Outsourcing
Bulk printing	Printing of virtual PINs or predenominated vouchers in mass quantity
CDMA	Code division multiple access network
CES	Comm Express Services
Company	Blue Label Telecoms Limited
Content aggregator	An organisation that gathers web content and applications from different online sources for reuse and resale
CRM	Customer Relationship Management
CSI	Corporate Social Investment
CSR	Corporate Social Responsibility
Developing economies	A term generally used to describe a nation with a low level of material well-being (not to be confused with third-world countries). Since no single definition of the term “developed country” is recognised internationally, the levels of development may vary widely within so-called developing countries, with some developing countries having high average standards of living
Digital native	A person for whom digital technologies already exist when they were born, and hence has grown up with digital technology such as computers, the Internet, mobile phones and MP3s
Digital immigrant	A person raised without technology and adopted it later
Disintermediation	Eliminating the middle man
Distribution channels	For Blue Label, our distribution channels include retail and wholesale outlets, petroleum forecourts, informal retail outlets, individual merchants/entrepreneurs and corporates
dti	Department of Trade and Industry
dti CoGP	Department of Trade and Industry’s Code of Good Practice

E to H

WORDS	DEFINITION
EBITDA	Earnings Before Interest, Taxes, Depreciation and Amortisation
EE	Employment Equity
EFT	Electronic funds transfer
EIA	Environmental Impact Assessment
Emerging economies	Nations with social or business activity in the process of rapid growth and industrialisation
ETC	Electronic toll collection
e-tokens	Electronic tokens – a form of electronic cash used for secure transactions
e-toll	Electronic toll – mature technology that allow for electronic payment of highway tolls
Exco	Executive Committee
FMCG	Fast moving consumer goods
GPRS	General packet radio service
GPS	Global Positioning System
GRI	Global Reporting Initiative
Group	Blue Label Telecoms Limited
HIV	Human Immunodeficiency Virus

I to L

WORDS	DEFINITION
IARCS	Internal Audit, Risk and Control Services
IC	Investment Committee
ICT	Information, Communications and Technology
Intelligent transport	Toll roads, bus and train prepaid ticketing
Interconnect fees	Charges associated with collecting and delivering calls between two different operators (networks)
IP	Intellectual property
IRCC	Internal Risk and Compliance Committee
IT	Information technology
ICT	Information and communication technologies
JSE	Johannesburg Stock Exchange
King III	The King Report on Governance for South Africa 2009
Kiosk	An area within a retail outlet which is allocated to transactions for Blue Label products and services
LBS	Location-based services

M to P

WORDS	DEFINITION
Microsoft	Microsoft Corporation
MMS	Multimedia messaging service
Money remittances	Money transfers
Neo	Ukash voucher converted into a prepaid MasterCard®
Oxigen	Oxigen Services India
Oxigen India	Oxigen Services India
Physical prepaid airtime	Prepaid vouchers that are available as physical items
PIN	Personal identity number
Pin-less top-up	E-token recharge directly to mobile phone via a POS device
POS	Point of sale
PowerPin Voucher	Off-line prepaid electricity top-up, consolidates the purchase of prepaid electricity across national municipalities

R to U

WORDS	DEFINITION
R&D	Research and development
RICA	Regulation of Interception of Communications and Provision of Communication Related Information Act – requires the registration of personal details of all South African cellphone subscribers
RNC	Remuneration and Nomination Committee
RUIM (or R-UIM)	Re-usable Identification Module; removable ID chip for cellular phones extends the GSM SIM card to CDMA phones and networks
Shop-in-shop	An area within a retail outlet which is allocated to transactions for Blue Label products and services
SIC	Strategic Implementation Committee
SIM card	Subscriber Identification Module card
SMS	Short message service
SSETA	Services Sector Education and Training Authorities
Starter packs	Sim card for gaining access to network operators
TC	Transformation Committee
Ticketing	Bus, train and airline ticketing as well as entertainment
Touch points	Devices through which consumers are able to purchase Blue Label products and services
TPC	The Prepaid Company
Transactional services	Includes money transfers, payments of bills and the like
Unbanked	People without bank accounts
Underbanked	People with poor access to mainstream financial services, such as banks and therefore rely on alternative financial services OR alternatively people with bank accounts who do not make effective use of the broader services offered by the bank – they merely deposit and withdraw cash from their accounts
USSD	Unstructured supplementary service data

V to Z

WORDS	DEFINITION
Value added	Measure of wealth the group has created in its operation by “adding value” to the cost of product and services
VAS	Value Added Services
Virtual distributor	Distribution of e-tokens of value in electronic format
Virtual prepaid airtime	Airtime top-up in an electronic format
VOIP	Voice over internet protocol
WAP	Wireless application protocol
WASP	Wireless Application Service Provider
White label offerings	Non-affiliated products and services
ZOK	Zok Cellular (Proprietary) Limited